I missed a payment. What do I do?

If you received a notification from the Loan Management team or you noticed in your bank account that you missed a payment on your Windmill Microloan, here are instructions to bring your payments up to date.

Why make up a missed payment?

  • All missed payments are reported to Equifax on a monthly basis
  • A missed payment may reduce your overall credit score
  • A reduced credit score may make it difficult to secure credit in the future.

To make a deposit towards your Windmill microloan we recommend that you add our company as a bill payee through your own banking institution. You can then transfer funds directly to your account as a payment. Please ensure you are making a deposit for the exact amount that had been missed.

To add Windmill as a payee through your bank, you must use your loan number as your account number. If you do not know your loan number, you may find it by logging in to the Client Portal.  It will take 2-3 business days to apply the deposit to your account. 

If you would like to make a payment in person through your branch, please contact the Loan Management Team for instructions on how to do so.

Blake is the author of this solution article.

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